OUR POLICIES
At Alder, we want every visit to be enjoyable, relaxing, and safe for all of our guests. To help make that possible, we ask that you take a moment to review our policies:
APPOINTMENTS & CANCELLATIONS
We value your time and want to make sure everyone has the opportunity to book with us. If you need to cancel or reschedule, please give us at least 24 hours’ notice. Cancellations within 24 hours of your appointment will incur a 50% late cancellation fee. Clients who repeatedly cancel or miss appointments may be asked to pay a deposit for future bookings.
LATE ARRIVALS
Arriving late may require shortening your service or, in some cases, rescheduling to ensure we can still provide the quality experience you deserve.
CHILDREN IN THE SALON
We strive to maintain a peaceful and safe environment for all. Children must be accompanied and supervised by an adult at all times. If your child is not receiving a service, then they may not accompany you to your appointment.
At this time, we do not offer service to children under 10.
ADDITIONAL GUESTS
Alder is a cozy space, and our chairs are reserved for people receiving services. Guests are not permitted to accompany you to your appointment, including friends, partners, family members, and besties. This is especially important for longer color services.
Bridal preview appointments may bring one guest.
Thank you for helping us keep Alder a welcoming, comfortable space where every guest can relax, feel confident, and enjoy their time with us.
FAQ
HOW DO I BOOK AN APPOINTMENT?
You can book online through our booking page. If you’re not sure what service to book, reach out to us via text and we’ll help point you in the right direction.
DO YOU HAVE A WAITLIST?
Can't find the appointment you want? Ask to join our waitlist. When something opens up, we'll reach out by text. Please keep an eye on your phone if you're hoping to snag an earlier appointment.
IS ALDER LGBTQIA+ FRIENDLY?
Yes. Alder is committed to being an inclusive salon where everyone is welcome, and we happily work with LGBTQIA+ clients and couples.
DO I NEED A CONSULTATION?
Some services require a consultation before booking, including vivid color and extensions. For other services, consultations are encouraged if you're making a major change, have a complicated color history, or simply aren't sure what you need.
Not sure what to book? Ask us. We'd rather help you find the right appointment than have you guess your way through the booking menu.
WHAT IF I DON'T LIKE MY HAIR?
If you're unhappy with your service, please reach out to us within 7 days of your appointment so we can talk through what isn't working.
We want you to love your hair, and we'll do our best to make things right. If a correction is needed, we'll work with you and your stylist to determine the best next step.
Redo appointments are intended to address something that wasn't achieved during the original service, rather than a change of mind or a new request. Additional services or changes outside of the original plan may be subject to regular pricing. If you aren't comfortable working with your original stylist, please let us know. We do not offer refunds.